Graphic Image is dedicated to swiftly processing and shipping your order. Non-personalized orders are typically processed in 3 to 5 business days, while personalized orders may take 5 to 7 business days. Please note that selecting an expedited shipping method does not expedite the processing time. While we strive to ensure timely delivery, please be aware that Graphic Image cannot be held responsible for delays caused by the carrier. Delivery timing is ultimately dependent on the carrier's schedule.

An order confirmation email is sent after placing your order. If for some reason, you did not receive an email, please check your spam folder and add customerservice@graphicimage.com to your safe senders list. Once your order ships, you will also receive a shipment notification including your tracking number.

If your order contains multiple products, it will not be shipped until all items are in stock.

Unfortunately, we do not offer price adjustments at this time.

We do not offer exchanges at this time. You can return your order and place a new order. Please refer to the return card enclosed in your package or refer to our return policy.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered various shipping method choices and their prices.

Click the "My Account" icon at the top right-hand side of our site to track your order. 

If tracking information confirms that the item has been delivered to the shipping address on the order, but you have not received your products, please contact the carrier directly and open an investigation. We cannot be held accountable for packages where tracking information states “DELIVERED” to the shipping address.

UPS, Federal Express, USPS and Graphic Image and GiGi New York are not insured to cover theft of a delivered package. 

You still have a few options to try to recoup some of your loss or prevent this in the future:

Credit Card Protections: Many credit card companies offer purchase protection for lost or stolen goods. Check with your credit card provider to see if your purchase is eligible for reimbursement.

Homeowners or Renters Insurance: Some policies include coverage for packages or items stolen from your property. This might be worth exploring if the item’s value is substantial.

Shipping with Signature Required: For future shipments, requesting a signature for delivery or scheduling a specific delivery window can help prevent package theft.

To address a missing item in your shipment, please follow these steps:

1. Click the "My Account" icon at the top right-hand side of our site to track your order status.
2. Ensure that all items in your order have already been shipped.
3. If your order displays Package Tracking Numbers, check with the shipper to confirm delivery.
4. If all packages show a status of "delivered" but you're missing an item, contact customer service for assistance at 1-800-232-5550.

If you believe you have received the wrong or defective product, please contact our customer service within 72 hours of receiving the item. You can reach us by phone at 1-800-232-5550 (Monday to Friday, 8:30 am to 5:30 pm EST) or by email at customerservice@graphicimage.com.

If you're not satisfied with your non-personalized order, we accept returns of items in new, unused condition with original tags attached and all original packaging and components included within 30 days of purchase. Please include your original Graphic Image receipt, invoice, or gift receipt. If you don't have these, you'll receive a merchandise credit for the lowest or discounted selling price of the item. 

Monogrammed items and items marked down 40% or more, is considered a Final Sale and cannot be returned or exchanged. 

All shipping and handling fees are non-refundable. Graphic Image does not issue return labels. We recommend you ship using a trackable carrier. Any questions please contact our customer service department at customerservice@graphicimage.com.

Items personalized through our monogramming program are considered final sale and cannot be returned or exchanged. 

Unfortunately, shipping fees are non-refundable. We strive to provide efficient delivery services while maintaining the affordability of our products. If you have any concerns or encounter issues with your order, please don't hesitate to contact our customer service for assistance. Email us at customerservice@graphicimage.com

If you received a gift that you'd like to return, you can do so for store
credit. To initiate a gift return, please email customer service at customerservice@graphicimage.com with the original order number and the gifter's email address. Please note that personalized items cannot be returned or exchanged.

To create an account, follow these steps:

1. Click on the "My Account" icon on the top right side of our website.
2. Click on "Don't have an account? Create one." underneath the "Login" button.
3. Register your information and follow the prompts to complete setting up your account.
4. Rest assured, your information is never sold to any other company and is kept completely private. You can view our Privacy Policy for more information.

To edit your account information, simply click on the "My Account" icon at the top right-hand side of our website. This will allow you to make any necessary changes to your account details.

To edit your password, follow these steps:

1. Click on the "My Account" icon at the top right-hand side of our site.
2. In the password field, click on "Forgot password?".
3. Follow the instructions in the email you receive to reset your password.

If you are unable to log in but had an account with Graphic Image before January 2020, you may need to reset your password due to our e-commerce platform migration. If you are experiencing any difficulties, please contact customer service for assistance customerservice@graphicimage.com.

To use a coupon or promo code, follow these steps:

1. Add items to your cart.
2. Click the cart icon at the top right of the website.
3. In the right-hand panel, click "View Cart."
4. Review your cart and click the "Checkout" button.
5. On the right side of the checkout page, you'll see a box labeled "Gift card or discount code."
6. Enter your coupon code into the box and click "APPLY" for the discount to be applied.
7. Please note that coupons cannot be combined with any other coupon, offer, or sale, and the discount applies to the subtotal only.

To use a gift card, follow these steps:

1. Add items to your cart.
2. Click the cart icon at the top right of the website.
3. In the right-hand panel, click "View Cart."
4. Review your cart and click the "Checkout" button.
5. On the right side of the checkout page, you'll see a box labeled "Gift card or discount code."
6. Enter your gift card code into the box and click "APPLY" for the gift amount to be applied.

No, you cannot combine promo codes. Only one promo code can be applied per order, and they do not apply to already discounted, sale, or outlet items unless otherwise specified.

To determine if we ship to your country, please create an account by clicking the "My Account" icon at the top right-hand side of our site. During sign-up, we'll ask for your shipping address details, including your country. If your country is not listed in the dropdown menu of available countries, unfortunately, we cannot ship to your country at this time.

We offer several payment options for your convenience. During checkout, you can select your preferred payment method and proceed to place your order.

International orders have the same processing times as domestic orders. International shipping rates are based on the following: chosen delivery option, weight and size of the order, delivery location and live rates directly from FedEX. To find out the cost of international shipping, simply add items to your cart and proceed to the checkout page where you can enter the country of origin and choose which method of shipment you would like. 

Please Note: When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
International customers for shipments to countries outside of the U.S. are liable for all import duties, taxes, and customs fees that will be charged by the destination country. The recipient of the shipment is responsible for all Import Fees. Payment will be necessary to release your order from customs before delivery. Customs fees are non-refundable.

If you choose to refuse delivery of your order you will be responsible for the customs fees and shipping charges to and from your country. The rejected package will be returned to Graphic Image and the cost of 2-way international shipping plus customs fees will be deducted from your refund. Please contact customerservice@graphicimage.com with any questions or concerns before paying customs fees.

If your order is a gift, the package will be marked as 'Gift' on the customs form. However, the cost of the item will still be included on the customs form, as customs authorities require a declared value
of the gift item on the package.

Credit card charges will appear on your billing statement as "Graphic Image Inc."

To obtain a copy of your receipt or invoice, simply click on the "My Account" icon located at the top right-hand corner of our website. From there, you can print your invoices.

Your credit typically appears on your account within 7-10 business days from the time we receive your item(s). 

Our warranty and repair policy offers a one-year warranty on our small leather goods. If there are any manufacturing defects within this timeframe, repairs are covered by us. To be protected by our one-year limited warranty, you will need to provide the original date of purchase.

Please note that variations in color and texture are natural characteristics of beautiful, tanned leather. Over time, the leather will develop a patina and may darken due to oils from your skin and exposure to sunlight, enhancing the natural look of your handbag or small leather item.

If you have any concerns, please contact our customer service team at 1-800-232-5550 (8:30 am to 5:30 pm EST, Monday - Friday) or email us at customerservice@graphicimage.com. When contacting us, please have the following information available: the style number (found on your receipt or our website), photos clearly showing the problem, and a copy of the proof of purchase.

We value your data and privacy. Please view our Privacy Policy for complete details on how we use the information we collect. 

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

You can contact us by calling our customer support at 1-800-232-5550. Our phone lines are open from Monday to Friday, 8:30 am to 5:30 pm EST.

You can also reach us by email at customerservice@graphicimage.com.

If you prefer to contact us by mail, our address is: 305 Spagnoli Road Melville, NY 11747-3506